Overview
The AR Assistant walks customers through the parts replacement process using a smart phone. After working with our Technical Support team, customers will receive information on how to download the app to their smartphone (available on both iOS and Google play stores). After launching the application, simply choose the system model and the part that needs to be replaced. The app does not require customers to log in and does not store any personal information.
- Optiplex
- 5050
- Mini Tower
- Desktop
Step 1: Choose a part to replace
Step 2: Tools you will need
Step 3: Position your system correctly
Step 4: Review Procedure & Tips
Step 5: Get Started
HARD DRIVE Replacement
The AR Assistant will assist you through the following sequences to complete the part replacement procedure. You point the phone to system; review AR information; put the phone down; perform sequence; point phone again; click next arrow; repeat all of the above.
- Remove BACK COVER
- Remove FRONT BEZEL
- Remove HARD DRIVE
- Replace HARD DRIVE
- Replace FRONT BEZEL
- Replace BACK COVER
HEATSINK Replacement
The AR Assistant will assist you through the following sequences to complete the part replacement procedure. You point the phone to system; review AR information; put the phone down; perform sequence; point phone again; click next arrow; repeat all of the above.
- Remove BACK COVER
- Remove FRONT BEZEL
- Open FRONT PANEL DOOR
- Remove HEATSINK
- Replace HEATSINK
- Close FRONT PANEL DOOR
- Replace FRONT BEZEL
- Replace BACK COVER
MEMORY MODULE Replacement
The AR Assistant will assist you through the following sequences to complete the part replacement procedure. You point the phone to system; review AR information; put the phone down; perform sequence; point phone again; click next arrow; repeat all of the above.
- Remove BACK COVER
- Remove FRONT BEZEL
- Open FRONT PANEL DOOR
- Remove MEMORY MODULE
- Replace MEMORY MODULE
- Close FRONT PANEL DOOR
- Replace FRONT BEZEL
- Replace BACK COVER
SSD Replacement
The AR Assistant will assist you through the following sequences to complete the part replacement procedure. You point the phone to system; review AR information; put the phone down; perform sequence; point phone again; click next arrow; repeat all of the above.
- Remove BACK COVER
- Remove FRONT BEZEL
- Open FRONT PANEL DOOR
- Remove SSD
- Replace SSD
- Close FRONT PANEL DOOR
- Replace FRONT BEZEL
- Replace BACK COVER
PSU Replacement
The AR Assistant will assist you through the following sequences to complete the part replacement procedure. You point the phone to system; review AR information; put the phone down; perform sequence; point phone again; click next arrow; repeat all of the above.
- Remove BACK COVER
- Remove FRONT BEZEL
- Open FRONT PANEL DOOR
- Remove PSU
- Replace PSU
- Close FRONT PANEL DOOR
- Replace FRONT BEZEL
- Replace BACK COVER
