Dell Technologies allows our customers to use Augmented Reality to assist in replacing parts. The Dell AR Assistant give customers the flexibility to choose how their system hardware issue gets resolved. The AR Assistant is an application customers are able to download directly to their smart phone for an assisted self-service experience.
The Assistant walks customers through the parts replacement process using a smart phone. After working with our Technical Support team, customers will receive information on how to download the app to their smartphone (available on both iOS and Google play stores). After launching the application, simply choose the system model and the part that needs to be replaced. The app does not require customers to log in and does not store any personal information.
The AR Assistant is available for Optiplex, Vostro & Inspiron desktops in all three form factors – Mini Tower, Small Form Factor & Micro.
The AR Assistant is available for XPS 9550, 9560, 9570; Precision 5510, 5520, 5530; & Alienware 17R5, 17R4, 15R3 laptops and workstations.
The AR Assistant is available for PowerEdge R730XD and PowerEdge R740XD servers. Step by step procedures to replace parts.
PLEASE REVIEW VIDEO BEFORE TESTING
Augmented Reality is a new technology that is yet to become mainstream. We found that users have difficulty understanding the concept of information augmented directly on the product. Just like any video game, the user will need to familiarize themselves with the controls, navigation and features. Understanding the rules will make the AR experience seamless and fruitful.
- Point phone at a distance to view 3 sides of the product to lock AR
- Once AR is locked, you may go close to the product to zoom and move your camera
- Place the phone down to perform operation (phone will display the current sequence)
- Press next to proceed to next step
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We appreciate you participating in our test and survey. Please click on the link below to get started. You will need the following:
- A mobile phone (iOS or Android)
- A physical system that matches one listed
The Augmented Reality technology is at its infancy. Innovation in this field is unprecedented and your feedback will help us iron out the wrinkles and strive to meet your expectations. Dell and the Kaalo team is grateful for your support.