It’s March 2020. Covid is rampant. Products need servicing. Especially computers in a fully online world. What do you do when you have millions of customers globally? Ask Dell.
Dell and Kaalo partnered to offer the Dell AR Assistant. A DIY app that helps customers replace parts. It uses augmented reality to super impose infographics and animations on the hardware with millimeter precision. Designed for the everyday lay person and all age groups, it uses a simple user interface to assist customers step-by-step.
It’s January 2023 now and the Dell AR Assistant offers more than 130 systems including laptops, desktops and servers. Available globally in 7 languages, Dell is servicing customers remotely using nothing but a phone. No fancy headgear or tool necessary.
This is testimonial to a company that truly cares for its customers. When the world was overwhelmed with adversity, Dell stepped up!
https://lnkd.in/gCX8zXpN
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