Right to Repair

Lucas showcases KARMA OOBE

“Did you know that I can view the contents in a box in 3D with or without the box in front of me? Hi! I am Lucas. The KARMA app takes the “out-of-box-experience” to a whole new level. I can preview the assembled product, the individual components, exploded views with detailed specifications, and much more just by pointing my phone to a surface. Now I can explore my purchase before it arrives and learn how it all goes together without fear or anxiety. Whether I am shopping online or at a retail store – KARMA takes the guesswork out of what’s in the box. I am a happy customer. Contact Kaalo and check it out.”
Meet Lucas. He, like many of us, buys products online and companies expect him to assemble parts together when the box arrives. The out-of-box experience is usually complicated and overwhelming. Not any more. Point your phone to any package and see the contents of the box, the assembly and user interface all in 3D animations, infographics, video and audio. Even after you have recycled your package, this AR information is available to you anytime on demand.
KARMA will soon become the standard for OOBE across all products. Whether you are assembling your Ikea furniture, installing appliances or buying a new laptop – you need not worry about how it all comes together. 😊
KARMA OOBE advantages:
1. Instant – works with or without the product package.
2. Accurate instructions – infographics and animations vetted by brand.
3. Easy to use – designed for all age groups with no prior experience.
4. Multilingual – available in multiple languages and with voiceover.
5. Ubiquitous – anybody with a phone has access to KARMA’s full functionality. No AR glasses or headgear needed.

Does your sales, marketing and OOBE team know about KARMA? Ask them to contact Kaalo at [email protected] 805.630.8267

#KaaloARManual#KARMA#OOBE#OutOfBoxExperience#Sales#Packagingdesign#CustomerExperience#Retail#Ecommerce

Emily showcases KARMA

“Did you know that I can repair my laptop all by myself? Hi! I am Emily. The KARMA app gives me step-by-step augmented reality instructions on my device. That means all I need to do is to follow simple animated infographics using nothing but my phone. I put my phone down to perform the task while it shows me a reference video. That’s it. No more pdf user manuals and irrelevant YouTube videos. Contact Kaalo and check it out.”

Meet Emily. She is not technically savvy nor a DIY pro. She needs to fix her laptop so she downloads the KARMA app (Kaalo AR Manuals) and points the phone to her device. The app does the rest. It identifies her laptop and pops up the specific procedure she needs. That simple.

KARMA will soon replace the need for any product user manual. Whether it is installing IKEA furniture, assembling a Dyson vacuum cleaner or replacing a car battery – Emily now has an informed assistant with her, always. 😊

KARMA benefits:

1. Instant identification – no more searching voluminous documents.

2. Accurate instructions – infographics animated on your device.

3. Easy to use – designed for all age groups with no prior experience.

4. On demand – anytime, anywhere point-and-DIY

5. Only what you need – you are not burdened with redundant information.

6. Ubiquitous – anybody with a phone has access to KARMA’s full functionality. No AR glasses or headgear required.

Does your Services leadership know about KARMA? Ask them to contact Kaalo at [email protected] 805.630.8267

#KaaloARManual #KARMA #DIY #UserManual #FieldServices #CustomerService #TechSupport #Manufacturing #TechWriting

Kaalo Augmented Reality Manuals – next gen stuff

Kaalo Augmented Reality MAnuals (KARMA) – next generation User Manuals that is super simple to use. The User Manual used to be this thick book with fine prints and complex diagrams. It then got digitized into PDF files which is a more sustainable solution but the experience did not change. One still has to search and sieve through pages and pages of information to maybe find what they need. Not any more. Just point your phone at the product and KARMA will recognize it and pop up its user manual in 3D. Give audio commands and follow animated information to get the job done. Its that simple.

Here is a short video of the Google Pixel phone being opened and disassembled using easy to follow DIY steps. KARMA is one among several Augmented Reality products that Kaalo is rolling out this year. This one stop portal for all user-manuals is going to redefine the post purchase experience of products.

Contact Kaalo to help develop your AR User Manual. Your customers will thank you. [email protected] 805.630.8267

#UserManuals #KaaloARManuals #Manufacturing #ProductExeperiences #PostPurchase #TechnicalSupport #FieldServices #CustomerService

Professionally designed DIY technology

“Do-it-yourself” or DIY is a term associated with consumers since the early 1900s and is the method of building, modifying or repairing things by oneself without the direct aid of professionals or certified experts. Today DIY is assisted with technology that is professionally designed by experts. Consumers are not afraid to use the guided step-by-step process because it is reliable, accurate and very easy to use. The Dell AR Assistant is one such tool that uses Augmented Reality to help their customers resolve computer challenges remotely. The attached video illustrates accurate infographics used to walk customers through complex procedures in the most simplest of ways.

For more information: [email protected], 805.630.8267

#DIY #DellARAssistant #KaaloAR #RemoteAssist #CustomerSupport #TechnicalSupport

Millimeter accuracy of Kaalo’s AR solutions

Millimeter accuracy of augmented information on complex products separates Kaalo from the rest. Seamless display of animated infographics on the exact hardware location is an industry rarity.

Here is a quick peek into the Dell AR Assistant’s precise and robust solution. The halo animation informs the user which part needs to be removed or installed. The technology takes care of locating the part, screw, latch, cable and connectors leaving no room for misinterpretation or human error. All this without the use of any fancy headgear. The phone in your pocket is all you need, making this accurate technology – ubiquitous.

#ARAssistant #KaaloAR #FieldServices #CustomerSupport #RightToRepair #DellEnterprise #Kaalo

Dell & Kaalo step up at times of adversity

It’s March 2020. Covid is rampant. Products need servicing. Especially computers in a fully online world. What do you do when you have millions of customers globally? Ask Dell.
Dell and Kaalo partnered to offer the Dell AR Assistant. A DIY app that helps customers replace parts. It uses augmented reality to super impose infographics and animations on the hardware with millimeter precision. Designed for the everyday lay person and all age groups, it uses a simple user interface to assist customers step-by-step.
It’s January 2023 now and the Dell AR Assistant offers more than 130 systems including laptops, desktops and servers. Available globally in 7 languages, Dell is servicing customers remotely using nothing but a phone. No fancy headgear or tool necessary.
This is testimonial to a company that truly cares for its customers. When the world was overwhelmed with adversity, Dell stepped up!

https://lnkd.in/gCX8zXpN
https://lnkd.in/gp_uT7Mr

#DellARAssistant#DellEnterprise#Dell#DellFieldServices#DellKaalo#FieldService#CustomerSupport#RightToRepair#KaaloAR

Pokemon Go Augmented Reality
Seven Things You Didn’t Know About Augmented Reality

Augmented reality, while often bandied about in the same sentence as virtual reality, is a different (but related) technology. While VR creates an entire virtual world, AR augments what we can already see. AR adds digital information to our existing environment. You have likely experienced AR in your daily life without realizing it. Here are a few already common uses for AR technology and some surprising history and statistics.

AR Technology was Developed in 1968

Ivan Sutherland, “father of computer graphics,” created an AR head-mounted display system at Harvard in 1968. Early AR systems based on this first one were used to project geological information onto terrain for aviation, military and industrial use. The first advertising campaign to use AR came about in 2008 for the BMW Mini. (Harvard Business Review, 2016)

Football and Augmented Reality

On September 27, 1998, television football fans everywhere saw what seemed like magic: a yellow line. It appeared across the field at the first down marker, not covering the players but as if it were painted on the field itself. Only it moved, seamlessly, as the first down line did. A company called Sportsvision developed this augmented reality tech that debuted during a Ravens/Bengals game. At the time, it took six people in a 48-foot semi-truck parked outside the stadium to keep the yellow line up and running. (Vox, 2019)

Disney Has Embraced AR.

In 2001, Disney used augmented reality to show their characters interacting with real people in Times Square. That same year, National Geographic employed AR to make it seem as if extinct species were walking through a shopping mall. A couple of years later, Coca-Cola displayed ice melting in, again, a high-traffic shopping mall to bring awareness to climate change. (Harvard Business Review, 2016)

Pokémon Go Broke Download Records with AR.

In 2016, Pokémon Go became the most downloaded and highest-grossing app of all time. Following digital maps in the real world and capturing characters that randomly pop up obviously has an allure. For once, a video game — with the AR combination of real-world environs and digital overlay — has people going on walks instead of cooped up in their houses. (New York Times, 2016)

“I really got into this idea of using digital tech to reinvigorate the idea of a public square, to bring people off the couch and out into an environment they can enjoy. We’re biologically evolved to be present in our bodies and to be out in the world.”

John Hanke, CEO Niantic Labs, Pokémon Go creator
Augmented Reality Can Make Right to Repair an Actual Reality.

Right to Repair refers to proposed legislation that would make it realistic for anyone to fix an electronic device. Right now, it is technically legal to fix your own phone or laptop, but as Thorin Klosowski in The New York Times Wirecutter points out, something being legal doesn’t necessarily mean it’s possible. Most of us would be intimidated by the idea of opening up a laptop to replace a battery, but AR can overlay digital information onto your device, giving you step-by-step instructions.

Your Brain Processes AR More Efficiently than 2-D Instructions.

Most of our information processing (up to 90%) is visual. How quickly and accurately we process that information depends on mental capacity, and the demand on that capacity is called “cognitive load.” Cognitive load is greater when there is a gap between where we receive information and where we apply it. Harvard Business Review (2019) Think of typical GPS directions in which you shift your attention between your phone and the road. All that shifting increases cognitive load and the likelihood you’ll make a mistake. Through an AR heads-up display, your directions are superimposed onto the road.

Both Apple and Microsoft are Developing AR Hardware.

In March of 2021, the U.S. Army announced an almost $22 billion deal with Microsoft for a specialized version of their Hololens along with software and services. Apple has plans to roll out an AR headset in 2023 and the sleeker AR glasses in 2024 or 2025. Both products pave the way for a proliferation of AR apps and a more seamless way to use them. Clearly, both Microsoft and Apple see augmented reality as playing a significant role in our future. 

AR can help make Right to Repair a reality.
Right to Repair Gains Ground; AR Technology is Here to Support It
AR Technology can help make Right to Repair a reality.

Samsung has announced they will finally give consumers what they need to repair some of its Galaxy devices. Both users and third-party repair shops will have access to genuine parts and step-by-step guides. Apple is planning to launch a similar program giving users of the iPhone 12 and 13 access to repair manuals, and they say the program will eventually expand to some of its Mac computers. Major manufacturers are now supporting Right to Repair. (CNN Business)

Access to genuine Apple or Samsung parts and manuals is a boon for Right to Repair, but when we get down to the nuts and bolts of consumers actually opening up the cases of our phones and laptops, how will that go? We end-users may be too intimidated to take a screwdriver to our precious devices and their complex inner workings, even with directions. And when we do get into those parts and get stuck, we’ll need to call tech support. Companies like Apple and Samsung will have to provide that support and the experienced technicians to go with it. But maybe not as much as we think.

Where Augmented Reality Fits Into Right to Repair

Augmented reality — the digital overlay of information onto the real world — is already in the works for various devices. Imagine that technology applied to Right to Repair. Those users who will now be able to replace their own Galaxy screen or iPhone battery can see step-by-step instructions, not in a 2-D manual, but projected onto their device, reducing the likelihood of mistakes and confusion and the odds of needing to call tech support — a cost and headache saver for manufacturer and consumer.

Why We Need Right to Repair and AR

Americans dispose of 416,000 cell phones per day, and only 15-20 percent of electronic waste is recycled. Augmented reality can not only partner with Right to Repair to save us money, it can help save the planet. When, in the fall of 2020, school districts in the U.S. were short 5 million laptops due to supply chain issues, that problem could have been solved with repaired devices; plenty of laptops were manufactured to meet this need. (U.S. Pirg) Right to Repair and AR is a win-win pairing. It’s a cost savings for consumers who can now fix their own devices instead of buying new ones. It has a positive impact on the environment, and it’s good business. With the likes of Apple and Samsung getting involved in Right to Repair and several tech companies rolling out AR devices, it’s an investment in the future.